FAQ

I am an author

Why are the money coming back?

All or nothing – this is the protection for both authors and backers. Author does not have to solve (in case of fail) rewards that he may not be able to pay for and backer can support project without any concern. Plus the increasing percentage works as a great motivation for backers. With every other percent, project becomes more interesting for wider group of backers.

How long does it take to publish a project?

Sneaky question. One day or even two weeks.

It all depends on how prepared the project is. After you fill all the project information, put great pictures into it and maybe a video, irresistible rewards and brightly set the final amount and propagation, you send it to us for approval. We will check your project and maybe we will come with some ideas how to make it even better – after all, we saw few projects already. We have 3 days for all of this. After we approve the project, it can be published or we will send the project back to you with our feedback.

Do I have to got a video?

No, but project with video are just more successful. Isn´t it nice to see who the author is?

I have a video, but I can not see it!

Video did upload on our Youtube and is private, so no one could see it until we publish the project. You should see „Video is uploading on Youtube“ and afterwards „Video is private“. If you are not able to upload video at all, please, let us know at info@hithit.cz.

Can I make changes even after the project is published?

Yes! Or well, some. You can edit detail text, video, pictures and upload new rewards. On the other hand you can not change already published rewards, final amount and name of the project.

Can my project be in English?

Yes! You can have 2 language mutations. The whole web and payment gateway is not only in Czech but also Slovak and English, depending on chosen language is also converting currency. Let us know on info@hithit.cz if you will be interested in the English version.

When I will receive money?

In about 2 weeks after the project ends. Why so long? After the end of the project we are waiting 5 more days for payments (like bank transfers or postal orders payments that were send at the end of the project and did not arrived on time).

Before you become a moneybags, we will ask you for some paperwork. Our payment gateway provider needs to check everyone who is receiving money from successful project. It will be very helpful if the billing information, you are signing in for the project, will be the same as data of the account owner where the money should be send.

And what about taxes?

Money from crowdfunding campaign is income as any other, so you should do taxation. Definitely check with you accountant. We will prepare invoice where will be written how much you have earn and how much you paid to us, so you can use it for costs.

How long is the project active?

Exactly 30 or 45 days – 45 days is just the right time - long enough to inform your community and short enough for these people not to be fed up with the campaign. :-) Pick shorter, 30 day version, if it fits your schedule better or you are well prepared and want to have it all done quickly.

How much should I ask for?

Start with how much you really need. Definitely do not ask for less, because then you are in danger that you will not earn enough for your project and you will not be able to delivery promised rewards to your backers. To the needed amount add costs for the project itself, meaning our commission (max. 9%), bank charges (1,5-2,5%) and do not forget things as postage, envelopes, rent of pony for your video, advertising… In general we recommend adding 20%.

If you need any money, consider you promotion possibilities, you fan base and project friends. Of course the more people you have around, the higher amount you can ask for.

Do I have to be a legal entity?

Nope, you can be legal entity or natural person.

How can I know, what the anonymous backers have bought?

Give it a time. After successful end of the project you will get well-arranged list of all the backers with contact details and rewards they picked.

What is the reward?

Imagine your project as e-shop. And the rewards are goods that you offer there. Reward can be product, service, experience… Other way the reward can not be percentage from the income or for example share in the company. Always make clear what it is and how much it costs and make sure the price of the reward is equal to its value for the backer. And also make sure it is not too expensive and it will not take you much time to deliver.

Think the rewards wisely because after publishing project you will not be able to change them but you can add new ones.

Can I realize a charity project?

Yes and no. Project subject can be for sure non-profit but the form of project can not. It is important not to mess up crowdfunding on Hithit with public collection, which has completely different rules. So go ahead into thinking great rewards! We are sure you will have fun.

I am a backer

Why should I give you name and email? Sign up?

We need your name and email so we can make sure the reward you are buying will get to you. At the same time, you can follow what you have bought at your Hithit account. We do not want to spam you, it is no fun at all.

Why am I not in the backer´s list?

First of all, check if the payment was successful (at your Hithit account or in online banking). If so maybe you have skipped possibility of make your name public so you automatically became anonymous backer. Let us know at info@hithit.cz, we will fix it. Thanks a lot!

I did not receive authorization email or new password.

Did you check spam? Nothing? Send us email at info@hithit.cz and we will take care about it.

Why is the money coming back?

All or nothing – this is the protection for both authors and backers. Author does not have to solve (in case of fail) rewards that he may not be able to pay for and backer can support project without any concern.

Give me an account number and I will send it to you.

That would be pretty messy. Please, buy the rewards only through payment gateway, so all needed data will get to the author and you will receive reward you deserve.